About Smart Serve

Serving the Hospitality Industry for over 20 years

Since 1995, Smart Serve Ontario has worked closely with the Alcohol and Gaming Commission of Ontario providing Responsible Alcohol Beverage Service Training Program for the Ontario hospitality industry.

Senior Team
info@smartserve.ca

Richard Anderson
Executive Director

 

Ellie Johnson
Operations Manager

 

Vickie Lane
Executive Assistant


Tahnee Hitchcock
Assistant Operations Manager

 



 



 



 


 

Smart Serve Ontario Board of Directors

Executive Members

Mary D'Alton
Board Chair

Miss D'Alton has served in many leadership roles, including Chair of the Ontario Hotel and Restaurant Association, Chair of the Greater KW Chamber of Commerce, Chair of the OSSA now the WSPS (Workplace Safety Prevention Services) and Vice-Chair of the Board of Governors Wilfrid Laurier University.

 

Diane Stefaniak
Treasurer
Former Executive Director, Smart Serve Ontario
Special Event Organizer

Diane is the former Executive Director of Smart Serve Ontario; she helped establish the organization in 1995. Prior to joining Smart Serve, Diane was the Executive Director of ORHMA (Ontario Restaurant Hotel Association).

 

Members

David A. Levin
Food and Beverage Consultant, DAL Hospitality

David A. Levin is a highly respected food and beverage consultant and former hotel operator at the national level. He is the Food and Beverage Consultant at DAL Hospitality, a company that assists its clients with operational and financial evaluations, RFP's, contract negotiations, strategic planning, recruitment, concept development, benchmarking/best practices, ROI, development of custom software applications and a variety of specialized services in the foodservice and hospitality industries.


Steve Monuk
Partner, OttawaVenues
Vice-Chairman, Byward Market BIA

Steve is a partner of Ottawavenues, which owns and operates Ottawa's finest restaurants, bars, nightclubs, entertainment and special event venues in the Nation's Capital.  He is the Vice-Chairman of the Byward Market BIA, Chair of the Byward Market Safety and Security Committee, Member of the Lowertown Community Association, board member of Crime Prevention Ottawa, Chair of the Ottawa Coalition of BIA's, Board member of Safer Ottawa Drinking Alliance and Chair of Canoe         for Kids - Christie Lake Kids. Steve is also the proud recipient of Her Majesty Queen Elizabeth II Diamond Jubilee Medal, awarded to honour significant contributions and achievements by Canadians.

 

Ken Baxter
Founder and Former Co-Owner, The Fish House Restaurant
Past Chair, Ontario Restaurant Association

Ken Baxter is a successful entrepreneur with an extensive background in restaurants, bars and casino work. He was the Founder and Co-Owner of The Fish House, which was a Toronto seafood landmark for over 25 years. Ken's past designation also includes being the Chair of the Ontario Restaurant Association.

 

Julie Nolte
Vice President Administration & Compliance
Casino Rama

Julie Nolte is a member of the Executive Committee at Casino Rama and has served many roles over the course of her nineteen years with the company from Casino Controller, to Executive Director of Slot and Cashiering Operations, to her current role as a Vice President. Julie is responsible for Compliance and Security at Casino Rama.   Julie is a Chartered Professional Accountant and obtained her previous designations of Chartered Accountant and Certified Management Accountant while working at CA firms such as KPMG and BDO.

 
 
Tom Pazianos

Partner, The Keg Steakhouse & Bar

Tom Pazianos is from Thunder Bay and brings many years of operational experience in the restaurant industry in Northern Ontario. As an entrepreneur and business owner, Tom has been successful in operating 2 restaurants. He is a partner in the Caribou Restaurant + Wine Bar and Manager/Partner of The Keg Steakhouse & Bar in Thunder Bay.
 

Our board members can be reached at Board@smartserve.ca 
 

Contact Us

Need assistance?

You may find the answer in our FAQ section.

For General Enquiries

Email:
info@smartserve.ca

Office Hours

Monday to Friday
8:30 a.m. – 4:30 p.m. EST

Phone:
416-695-8737
Toll-free:
1-877-620-6082
Fax:
416-695-0684

Mail

Smart Serve Ontario
5407 Eglinton Ave. W., Suite 105
Toronto, Ontario, Canada
M9C 5K6

Technical Support is Available 24/7

Phone:
416-695-8737
Toll Free:
1-877-620-6082

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