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Find answers to commonly asked questions about the Smart Serve Responsible Alcohol Beverage Service Training Program.

Licensee/Corporate

As a corporate trainer, do I need special qualifications to deliver this course to our employees?

Ideally, the in-class sessions should be facilitated by an experienced leader in responsible alcohol service. This could include: managers, owners or professional trainers. Further, the appointed trainer should be in possession of a Smart Serve certificate.

What are the requirements for Private Trainers interested in offering the in-class training?

If you plan on offering the in-class training to members of your community, you must first be granted permission by Smart Serve. Please contact our office for further details.

How is the in-class training delivered?

The in-class format consists of three components: DVD, Workbook and Certification Test. The DVD supports the content of the Workbook and is used in preparation for the final test. All materials must be purchased directly from Smart Serve.

How long is the in-class training?

We generally recommend setting aside 4-5 hours to facilitate the in-class training.

Can I return the certification kits if I purchase too many?

We do not accept returns. All sales are final.

How do I order the DVD training materials?

You can place your order online or by fax. Click here to access the order form. Or, you can place your order online or by fax.  The order form can be found under the Organization Training: Class Staff Training tab.

Who marks the final tests?

All tests are marked by Smart Serve.

Can I use photocopied tests?

No. Only original tests will be processed.

Can the final test be written without watching the DVD?

No. All participants are required to view the DVD prior to writing the final test. Test questions are based on information presented in the DVD.

Can the tests be faxed in order to expedite the process?

No. We only process original tests.

Can an organization purchase online training for staff?

Yes. Once you make the purchase, you will be provided with a list of tokens for distribution to your staff/students/volunteers.

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Technical Support

Available 24/7
Telephone: 416-695-8737
Toll free in Ontario: 1-877-620-6082
Email address: info@smartserve.ca