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Find answers to commonly asked questions about the Smart Serve Responsible Alcohol Beverage Service Training Program.

Technical

When I click on “continue training” and “launch” a module, I get a blank screen. What do I do?

This program is Flash based and therefore, will not work on mobile devices including cellphones, ipads or tablets.

 Before you begin the training, you will need to allow both pop ups and flash player on the training site:https://smartserve.myabsorb.com.

 For detailed instructions on how to do so, please click on the link which best corresponds with your internet browser.

 Chrome:

Please follow the instructions below and add https://smartserve.myabsorb.com under the “allowed sites”.

https://support.google.com/chrome/answer/6258784?co=GENIE.Platform%3DDesktop&hl=en

 Firefox:

Please follow the instructions below under “managing plugins” and change the flash player settings to “always activate”.

https://support.mozilla.org/en-US/kb/use-plugins-play-audio-video-games#w_managing-plugins

Safari:

Please follow the instructions below to turn “on” your flash player.

https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html?origref=https%3A%2F%2Fwww.google.ca%2F

Why is the system telling me I have an incorrect password/enrollment key?

Please ensure you are logging in at www.smartserve.ca.

 This could be a time-out issue.  To resolve, please follow these steps:

  1. Close out of all open internet browsers.
  2. Open a new browser and ensure you are logging in at www.smartserve.ca
  3. If you are still unable to login, click on “forgot password” at sign in page, and follow the instructions to reset your password.

Why is the system forcing me to repeat an already completed module?

This could be a time-out issue.  To prevent this from happening again, follow these steps:

  1. Clear your browser cache.
  2. Close out of all open internet browsers.
  3. Open a new browser and log back in at smartserve.ca

*Always make sure to sign out and exit your browser any time you wish to take a break from the course.  When you wish to continue, you must sign back in at www.smartserve.ca before you continue your training.

How do I download the latest version of Adobe Flash Player?

To download the latest version of Adobe Flash Player click here.

When I click into ‘proctor sign off’ I get a blank page. What do I do?

Please click into the “proctoring instructions” portion of your training program.  After you have read through the instructions, click where it indicates “click here to connect to the next steps of proctoring instructions” and choose “start your test” on the following page.

A new window will load with instructions to enter your name, email, and date of birth.  You can then select “connect with proctor” which will start the download.  Once the download has completed, please open the program and allow it to run.

You can communicate with your proctor on this application, and they will sign you into your test.

If you have any issues, please call the office at 416-695-8737 or Ontario toll-free at 1-877-620-6082.  Technical support is available 24/7.

 

I passed the online test, but my training status shows "In Progress".

It may take up to two (2) hours for your training status to update.  Once your certificate is issued, you will receive an email with a certificate number, or instructions for contacting us.

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Technical Support

Available 24/7
Telephone: 416-695-8737
Toll free in Ontario: 1-877-620-6082
Email address: info@smartserve.ca