Communicating With Your Employees
Once your team hits the floor, it's important to ensure that communication remains strong. Here are some helpful tips:
Encourage communication between staff, customers, and management.
Train staff to communicate your alcohol policy to customers.
Encourage staff to inform you of potential problems before they become difficult situations.
Adapt your approach to your shift.
Think strategically about how you approach every shift. Ask yourself:
- Are you expecting any special events like a televised UFC match or hockey play-off that will bring in a specific demographic or age group?
- Is there a conference or city event that will increase traffic through your doors?
By making sure that your staffing, chain of command and security measures match the circumstances, you'll ensure that everyone has a safe and enjoyable time.
Ask for staff feedback and involvement.
Since your staff is on the front lines, they have a finger on the pulse of your business. It makes good sense to take advantage of that knowledge by asking your employees for their ideas and strategies to improve alcohol service and prevent intoxication. Besides making your employees feel valued, getting their involvement can help you obtain a wealth of information from the front lines and develop a lasting rapport.
Conduct a daily post-mortem of the previous day's incidents.
Take the time to talk to staff about incidents that have happened the day prior and discuss how they might be prevented from happening again.
Be a role model.
As a Manager, you are the role model for your staff.
Make sure that you follow the same safe alcohol service practices within your establishment that you share with your staff and that you back up the decisions of your staff.
Communicate a zero tolerance for drinking on the job or after stop-service time.
One of the most common charges laid by AGCO inspectors is for staff drinking after stop-service time.
Protect yourself and your establishment by prohibiting drinking on the job or after work and let staff know that it is cause for immediate dismissal.
There are lots of good reasons to discourage staff drinking:
If staff are intoxicated on the job, their judgment will likely be impaired, causing them to make poor decisions, creating possible health and safety hazards that could have a negative impact on your liquor licence. Drinking outside of designated hours of operation is a Liquor License Act infraction.
Communicate on-going safe alcohol service reminders.
Show your staff how important safe alcohol service is. Keep it top-of-mind each and every day by:
- Posting a daily safe alcohol service reminder to staff on a bulletin board or in the staff room
- Posting the BAC charts in prominent spots where staff can review them
- Attaching a safe alcohol service reminder to the bottom of all written communication to staff, including text messages and emails