Individual Training

   Online Training
  • Can be completed anytime/anywhere
  • Takes approximately 4 hours to complete the training and does not have to be completed all in one sitting
  • Must be completed within 30 days of purchase
  • Consists of videos, text, quizzes, and the online certification test
  • You must achieve at least 80% in order to pass the certification test (Each purchase includes 2 attempts)

Online Training
$34.95 each (plus HST)

Online Training with Workbook tool tip
$44.48 each (plus HST)

Online Recertification Training tool tip
$24.95 each (plus HST)

*All fees are non-refundable

Language Options:

  • English
  • French
  • English with audio track in: tool tip
    • Mandarin
    • Cantonese
    • Korean 
    • Spanish

      Only the audio track is available in these languages. Course material including the quizzes, video and certification test are in English.

System Requirements

  • A desktop or a laptop computer*
  • Stable internet connection 
  • Speakers
  • Working webcam (the webcam is used during the final exam only)
  • Up-to-date browser. Be sure to configure the browser to allow for pop-ups (download) 
  • Adobe Reader 9 or higher (download)
  • Adobe Flash Player (download)

*Our training is Flash based and will not work   on mobile devices, including tablet      computers.

In-Class Training
  • You will be led through the Smart Serve Training by an instructor (hosted at 3rd party training sites)
  • Typically the training and certification test are completed in one 3-4 hour session
  • You must achieve at least 80% in order to pass the certification test (Each purchase includes 2 attempts)
  • Prices are set by the training site

For a list of available in-class training sites click here - you may also contact job centres/colleges/etc. in your area to inquire if they offer the Smart Serve training.

Language Options:

  • English
  • French